Shipping policy

Introduction

At The Backyard Bliss (“we,” “us,” or “our”), we strive to provide a seamless and transparent shipping experience. This Shipping Policy explains how and when your orders are processed, shipped, and delivered from www.thebackyardbliss.com.

Shipping Destinations

Countries We Ship To:

  • United States (all 48 contiguous states)

Future Expansion:
We are actively working to expand shipping to additional regions. Please check back for updates.

Shipping Costs

Domestic Shipping (United States):

  • Standard Shipping: Free shipping on all orders

No Hidden Fees:
All costs are displayed at checkout — there are no additional handling or hidden fees.

Carriers Used

We partner with trusted carriers to ensure safe and timely delivery:

  • UPS

  • FedEx

  • USPS (for smaller packages)

  • LTL Freight Carriers such as R+L Carriers, Estes, or FedEx Freight for large or heavy items (e.g., pool heat pumps, fountains, outdoor TVs)

All shipments include tracking and insurance coverage for loss or damage in transit.

Order Processing Time

Processing Time:
Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 6:00 PM EST begin processing the same day.

Weekend & Holiday Orders:
Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery Time

Domestic Shipping (United States):

  • Standard Shipping: 4–7 business days (transit time)

  • Total Estimated Delivery Time (Processing + Shipping): 5–9 business days

Delivery estimates may vary due to carrier delays, weather conditions, or other factors beyond our control.

Shipment Tracking

Tracking Information:
Once your order ships, you’ll receive an email containing:

  • Tracking Number

  • Carrier Name

  • Direct Link to Track Your Package

You can also track your order at:
👉 https://thebackyardbliss.com/apps/track123

Insurance

All shipments are insured against loss or damage during transit.
If you experience any issues, contact us promptly for assistance.

Delivery Issues

1. Delayed or Lost Packages

If your package is delayed beyond the estimated timeframe, contact us at support@thebackyardbliss.com or +1 (844) 723-0726.

If your tracking information shows “Delivered” but you haven’t received it:

  • Verify your shipping address.

  • Check with neighbors, household members, or building management.

  • Contact us — we’ll help coordinate with the carrier to locate your package.

2. Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the packaging and the damaged item(s).

  2. Contact us within 7 days of delivery at support@thebackyardbliss.com.
    We’ll arrange a replacement or refund once reviewed.

Missing Items

If an item is missing from your order:

  1. Notify us within 7 days of receiving your package.

  2. Include your order number and details of the missing item(s).

We will investigate and either ship the missing item(s) or issue a refund promptly.

Return & Refund Policy

Returns: Accepted within 30 days of delivery.
Conditions:

  • Items must be unused, undamaged, and in original packaging.

  • Certain products (e.g., custom, perishable, or special-order items) are not eligible for return.

Return Shipping:
We cover return shipping costs for all eligible returns.

Refunds:
Processed within 7 days after inspection, issued to the original payment method.

➡️ For detailed terms, see our Return & Refund Policy.

Incorrect Address

Accuracy:
Please double-check your shipping details before checkout. We are not responsible for packages shipped to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

Contact Information

If you have questions or concerns about your shipment, contact:

Customer Service Email: support@thebackyardbliss.com
Phone: +1 (844) 723-0726
Mailing Address:
The Backyard Bliss
1000 Brickell Avenue, Suite #715 PMB 508
Miami, FL 33131
United States

Customer Service Hours: Monday–Friday, 9 AM – 6 PM EST

Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes take effect immediately upon posting on our website. Please review periodically for the latest version.