Pioneer® Diamante Pro™ 18,000 BTU 21 SEER2 230V High-Wall Ductless Mini-Split Air Conditioner Inverter Heat Pump with 16 Ft. Kit

We offer free shipping within the United States on all orders.

Pool Heat Pumps, Pool Robot Cleaners & Hot Tubs Ships in 1-2 days, arrives in 2-7 days.

Solar Panels, Generators & Batteries
Orders processed within 1–3 business days after full payment is received (out-of-stock and pre-order items require confirmation before purchase). Standard shipping delivers in 5–12 business days.

Outdoor Showers
Handling Time: 1–2 business days. Transit Time: 9–10 business days.

Fire Pits & Bowls
Handling Time: 1-3 business days. Transit Time: 3-7 business days.

Outdoor Fountains
These products are custom made or built to order. Estimated lead times vary by season: March to October: 6–8 weeks, November to February: 4–6 weeks.
Outdoor Inflatable Screens & Complete Systems

Refunds & Returns Policy
If something isn’t quite right, we’ve made it simple to request a return or refund. Here’s how it works:

1. Return Window
Pool Heat Pumps, Robotic Pool Cleaners, Hot Tubs & Outdoor TVs: Returns accepted within 30 days of purchase date.

Outdoor Inflatable Movie Screens & Fire Pits + Bowls: Returns are accepted within 14 days of purchase date. Product must be new, sealed & unused.

Solar Panels, Generators & Batteries: Returns accepted within 30 days of receipt for US orders. Item must be unused, in original packaging, and include proof of purchase from The Backyard Bliss.

Outdoor Fountains and Showers: These products are custom-made to order and not eligible for returns.

2. Return Shipping Costs
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping. If you're returning an item due to a change of mind, return shipping will be at your expense.

3. Items That Arrive Damaged or Not Working
If you receive a product that is broken or not functioning properly, please contact us within 48 hours. We’ll arrange for a free return, and once we’ve inspected the item, we’ll either send a replacement or issue a refund (including your original shipping cost, if applicable).

4. How Refunds Work
Once we receive your return and verify it meets the conditions above, we’ll issue a refund to your original payment method within 7 business days. Please note that your bank or credit card provider may take a few additional days to reflect the refund on your account. If it’s been more than 10 business days and you haven’t seen your refund, contact us at support@thebackyardbliss.com and we’ll be happy to help.

5. Restocking Fees
In certain cases, a restocking fee may apply. If so, we’ll let you know upfront before processing your return.