Shipping Policy

Thank you for shopping with The Backyard Bliss. We’re dedicated to getting your orders to you safely, efficiently, and on time. Here’s everything you need to know about how we handle shipping:

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Shipping Costs

We offer free shipping within the United States on all orders.

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Pool Heat Pumps & Pool Robot Cleaners

• Most Pool Heat Pumps & Pool Robot Cleaners ship next business day.

• Typical transit times:

  • East Coast: 2–3 days

  • West Coast: 7 days

• Ships via freight service with curbside delivery.

Hot Tubs

• Handling Time: 1–2 business days for in-stock models; longer for custom orders or backorders

• Transit Time: 2–5 business days within the continental U.S. (longer for freight or remote locations)

• Shipping Method: Smaller spas and accessories ship via UPS/FedEx Ground. Larger spas ship palletized via curbside freight. A liftgate or assistance may be required for unloading. The carrier will contact you to schedule a delivery appointment.

Solar Panels, Generators & Batteries

• Handling Time: Orders processed within 1–3 business days after full payment is received (out-of-stock and pre-order items require confirmation before purchase)

• Transit Time: Standard shipping delivers in 5–12 business days

• Shipping Method: Standard (unsigned) shipping — some higher-value items may include free signature service

• Tracking: Tracking number provided once available

• Important Notes:

  • Not responsible for lost/stolen packages if tracking confirms delivery, but we will assist in filing a claim

  • International shipments may incur customs fees; U.S. free shipping excludes Alaska, Hawaii, and Puerto Rico

Outdoor Showers

Handling Time: 1–2 business days

Transit Time: 9–10 business days

• Orders ship via palletized curbside freight service.

  • A forklift or liftgate may be required to safely unload your delivery.

  • The freight carrier will contact you to schedule a delivery appointment once your order is ready to ship.

Outdoor TVs

Handling Time: 3–5 business days for in-stock models; up to 1–2 weeks for custom builds or special orders

Transit Time: 3–7 business days within the continental U.S. (longer for non-continental or international shipments)

Orders ship via palletized curbside freight service for larger screen sizes; smaller models may ship via UPS Ground. A forklift or liftgate may be required to safely unload your delivery. The freight carrier will contact you to schedule a delivery appointment once your order is ready to ship.

Outdoor Inflatable Screens & Complete Systems

Handling Time: 3–5 business days for in-stock systems; 1–2 weeks for larger screen packages or custom configurations.

Transit Time: 3–7 business days within the continental U.S. (longer for non-continental or international shipments).

Shipping Method: Orders ship via palletized curbside freight service due to the size and weight of the equipment. Smaller accessories (consoles, speakers, projectors) may ship via UPS or FedEx Ground.

Delivery Notes: A forklift or liftgate may be required to safely unload your delivery. The freight carrier will contact you to schedule a delivery appointment once your order is ready to ship.

Outdoor Fountains

• These products are custom made or built to order.

• Estimated lead times vary by season:

  • March to October: 6–8 weeks

  • November to February: 4–6 weeks

• Ships on a pallet with curbside freight service. A forklift or liftgate may be needed to unload at delivery.

• You will be contacted by the freight carrier to arrange delivery once your item is ready to ship.

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General Notes

• We will provide tracking information once your order ships.

• Please inspect freight deliveries carefully and note any damage with the carrier upon receipt.

• If you have any questions about shipping before placing your order, please contact us.

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Shipping Method

We partner with trusted third-party freight carriers for safe and reliable delivery. Larger items may ship via 18-wheeler freight trucks and require curbside delivery appointments. Please ensure your phone number is accurate at checkout so the carrier can coordinate delivery with you directly.

• Curbside delivery means the carrier will unload the shipment at the curb or driveway.

• For some deliveries, a forklift or liftgate may be required to safely unload heavy or oversized items.

• Pond basins that are 61″ in diameter and wider require a forklift for unloading.

• You will be contacted by the freight carrier to arrange delivery once your item is ready to ship.

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Order Cut-Off Time

Orders placed by 6:00 PM EST (Monday through Friday) are processed promptly to ensure timely dispatch.

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Processing & Delivery Timeline

• Processing Time: Non custom orders are typically prepared and shipped within 1–2 business days.

• Transit Time: Most orders arrive within 4–7 business days from the time of dispatch.

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Shipping Method

We partner with trusted third-party freight carriers for safe and reliable delivery. Larger items may ship via 18-wheeler freight trucks and require curbside delivery appointments. Please ensure your phone number is accurate at checkout so the carrier can coordinate delivery with you directly.

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Order Confirmation & Tracking

• After placing your order, you’ll receive a confirmation email acknowledging your purchase.

• Once your order ships, we’ll send a shipping notification email with tracking details so you can follow your package every step of the way.

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Changing Your Shipping Address

Need to update your address? Please email us at support@thebackyardbliss.com within 24 hours of placing your order, and we’ll do our best to accommodate the change.

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Cancellations

Orders can be canceled anytime before they ship for a full refund. If your order has already been dispatched, please refer to our Return Policy for next steps.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us right away. Be sure to inspect your delivery upon receipt. We’ll quickly assess the situation and provide a resolution—whether that means a replacement, refund, or return shipping at no cost to you.

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Need Help?

We’re here to assist with any shipping concerns or questions.
Reach out to us anytime:

The Backyard Bliss
📧 support@thebackyardbliss.com
📞 (844) 723-0726