Warranty Policy

At The Backyard Bliss, we take pride in offering only premium, high-quality products from trusted brands. Every item we sell is backed by a manufacturer warranty that protects your purchase against defects in materials or workmanship. We are committed to helping you navigate the warranty process quickly and smoothly.

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1. Warranty Availability

All products sold on The Backyard Bliss include the original manufacturer’s warranty.
We do not offer separate or extended store warranties beyond the manufacturer’s coverage.

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2. Warranty Coverage

Manufacturer warranties generally cover:

• Defects in materials or workmanship

• Failures under normal residential use

• Faulty parts or components during the coverage period

Warranty coverage does not include:

• Normal wear and tear

• Damage due to misuse, neglect, improper installation, or unauthorized modifications

• Damage from environmental factors (e.g., weather, corrosion, power surges)

• Cosmetic damage or non-functional defects

Typical coverage duration examples (varies by brand):

• Pool Heat Pumps (Gulfstream, Madimack, AquaCal): 10-year titanium heat exchanger, 5-year compressor, 2-year parts/labor

• Outdoor TVs (MirageVision, RCA): 1–2 years limited warranty on parts and workmanship

• Solar Power Products (Rich Solar, Pecron, HomeGrid): 1–10 years limited warranty depending on the component

• Fountains & Water Features (Giannini Garden): 1-year limited manufacturer warranty

• Outdoor Fixtures (Strom Living Showers): 1–2 years limited warranty against defects

Please refer to each product listing or manufacturer’s documentation for brand-specific terms.

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3. Warranty Exclusions

Your warranty may be void if:

• The product is modified, altered, or repaired by unauthorized personnel

• It has been used for commercial or rental purposes unless specified by the manufacturer

• Proof of purchase is not available

• Damage occurred during transit not reported within 48 hours of delivery

• Improper maintenance or installation instructions were not followed

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4. Warranty Claim Process

If you experience an issue covered under warranty, please follow these steps:

Step 1: Contact us at support@thebackyardbliss.com with your order number, photos of the issue, and a short description of the problem.
Step 2: Our team will confirm your warranty eligibility and guide you through the manufacturer’s claim procedure.
Step 3: Depending on the product, the manufacturer may request that the item be returned for inspection, or they may ship replacement parts directly to you.

Required documentation:

• Proof of purchase (order confirmation or receipt)

• Photos or video evidence of the defect or issue

• Serial number or model number (if applicable)

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5. Resolution

Once your claim is approved, the manufacturer will determine the appropriate resolution, which may include:

• Repair of the product

• Replacement with the same or equivalent product

• Refund of the purchase price (in rare cases)

We will coordinate with the manufacturer on your behalf and keep you updated throughout the process.

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6. Processing Time

Warranty claims are typically reviewed and processed within 7–14 business days after all required information has been received.
Processing time may vary depending on the manufacturer and the nature of the claim.

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Need Help?

If you’re unsure whether your product qualifies for a warranty claim, email support@thebackyardbliss.com and our team will be happy to assist.