Refund policy

Effective Date: 09/06/2025

  1. Introduction
    At The Backyard Bliss ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://thebackyardbliss.com.

  2. Shipping Destinations
    Countries We Ship To:
    United States

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

  1. Shipping Costs
    Domestic Shipping (United States):
    Standard Shipping: Free shipping on all orders

No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

  1. Order Processing Time
    Processing Time:
    Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 6:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

  1. Estimated Delivery Time
    Domestic Shipping:
    Standard Shipping: 4–7 business days

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

  1. Shipping Methods and Carriers
    Shipment Tracking:
    All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

  1. Order Tracking
    Tracking Information:
    After your order has been shipped, you will receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

How to Track Your Order:
Visit https://thebackyardbliss.com/apps/track123 or the carrier's website.
Enter your tracking number to view the status and estimated delivery date.

Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service.

  1. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:
    If your package is delayed beyond the estimated delivery time, please contact us at support@thebackyardbliss.com or +1 (844) 723-0726.

  • Lost Packages:
    If your tracking information indicates that your package was delivered but you have not received it:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:
    If your package arrives damaged:

  • Resolution:
    We will work with you to arrange a replacement or refund as appropriate.

  1. Missing Items

  • Reporting Missing Items:
    If any items are missing from your order:

    • Contact us within 7 days of receiving your package.

    • Provide your order number and details of the missing item(s).

  • Resolution:
    We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

  1. Return and Refund Policy

This Return and Refund Policy applies to all purchases made through the The Backyard Bliss website located at https://thebackyardbliss.com.

Contact Information
For questions about returns and refunds, please contact our Customer Service team:

Return Eligibility
Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

Conditions for Return:

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

Return Process

  • Initiating a Return: Email support@thebackyardbliss.com or call +1 (844) 723-0726 within 30 days of receiving your order. Provide your order number and a detailed reason for the return.

  • Return Authorization: After reviewing your request, we will provide instructions, a Return Merchandise Authorization (RMA) number, and a prepaid shipping label.

  • Preparing Your Return: Pack the item securely in its original packaging with all accessories. Include the return authorization form. Affix the prepaid shipping label.

  • Shipping the Return: Use a trackable courier service. Ship the item within 7 days after receiving the return authorization.

Return Shipping Costs
No cost to the customer for return shipping (covered by The Backyard Bliss). All returns will have a 25% restocking fee.

Specific Return and Refund Conditions

  • Defective or Damaged Goods: Notify us within 48 hours with photos/videos. We will offer a replacement or full refund, including shipping costs.

  • Incorrect Product Received: Inform us immediately. We will cover return shipping and send the correct product.

  • Product Never Arrived: Contact us if the product doesn’t arrive within the estimated delivery time. If confirmed lost, we will refund or replace.

  • Order Cancellation: Cancel for a full refund if not shipped. If shipped, follow return procedures after delivery.

Exceptions to the Return Policy
Non-returnable items:

  • Custom or personalized products

  • Perishable goods (e.g., food, flowers)

  • Intimate/sanitary goods (e.g., underwear, swimwear, personal care items unless unopened)

  • Gift cards and downloadable software

Refunds

  • Approval: Issued after receiving and inspecting the return.

  • Notification: We’ll email approval/rejection of refund.

  • Condition: Item must meet eligibility criteria.

  • Processing: Refunds issued to original payment method. May take up to 7 days depending on bank/issuer.

  • Partial Refunds: Possible for items not in original condition, damaged, or late returns beyond 30 days.

Exchanges

  • Eligible if items are defective, damaged, or incorrect.

  • Contact us at support@thebackyardbliss.com.

  • Free exchanges (covered by The Backyard Bliss).

Timelines

  • Return Window: Report and ship within 30 days of delivery.

  • Processing: Refund processed within 7 days after inspection.

  • Refund Period: May take up to 7 days to appear in your account.

Legal Rights
This Return and Refund Policy does not affect your statutory rights under applicable law.

Questions and Support

By making a purchase on our Website, you agree to this Return and Refund Policy.

  1. Incorrect Address
    Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages: If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

  1. Contact Information
    If you have any questions or concerns regarding your shipment, please contact us:

Our customer service team is available Monday to Friday, 9 AM to 6 PM EST.

  1. Changes to This Shipping Policy
    We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with The Backyard Bliss!
We appreciate your business and are committed to providing you with exceptional service.