AquaCal HeatWave SuperQuiet SQ160R – 128k BTU Pool Heat Pump (Heat & Cool) | Includes 2 Year Labor & 7 Year Parts Warranty

We offer free shipping within the United States on all orders.

Pool Heat Pumps, Pool Robot Cleaners, & Robot Lawn Mowers ship next business day.

Typical transit times:

East Coast: 2–3 days

West Coast: 7 days

Ships via freight service with curbside delivery.

Outdoor Fountains
These products are custom made or built to order.

Estimated lead times vary by season:

March to October: 6–8 weeks

November to February: 4–6 weeks

Ships on a pallet with curbside freight service. A forklift or liftgate may be needed to unload at delivery.

You will be contacted by the freight carrier to arrange delivery once your item is ready to ship.

Outdoor Showers
Handling Time: 1–2 business days

Transit Time: 9–10 business days

Orders ship via palletized curbside freight service.

A forklift or liftgate may be required to safely unload your delivery.

The freight carrier will contact you to schedule a delivery appointment once your order is ready to ship.

General Notes
We will provide tracking information once your order ships.

Please inspect freight deliveries carefully and note any damage with the carrier upon receipt.

If you have any questions about shipping before placing your order, please contact us.

Shipping Method
We partner with trusted third-party freight carriers for safe and reliable delivery. Larger items may ship via 18-wheeler freight trucks and require curbside delivery appointments. Please ensure your phone number is accurate at checkout so the carrier can coordinate delivery with you directly.

Curbside delivery means the carrier will unload the shipment at the curb or driveway.

For some deliveries, a forklift or liftgate may be required to safely unload heavy or oversized items.

Pond basins that are 61″ in diameter and wider require a forklift for unloading.

You will be contacted by the freight carrier to arrange delivery once your item is ready to ship.

Order Cut-Off Time
Orders placed by 6:00 PM EST (Monday through Friday) are processed promptly to ensure timely dispatch.

Processing & Delivery Timeline
Processing Time: Non custom orders are typically prepared and shipped within 1–2 business days.

Transit Time: Most orders arrive within 4–7 business days from the time of dispatch.

Shipping Method
We partner with trusted third-party freight carriers for safe and reliable delivery. Larger items may ship via 18-wheeler freight trucks and require curbside delivery appointments. Please ensure your phone number is accurate at checkout so the carrier can coordinate delivery with you directly.

Order Confirmation & Tracking
After placing your order, you’ll receive a confirmation email acknowledging your purchase.

Once your order ships, we’ll send a shipping notification email with tracking details so you can follow your package every step of the way.

Changing Your Shipping Address
Need to update your address? Please email us at support@thebackyardbliss.com within 24 hours of placing your order, and we’ll do our best to accommodate the change.

Cancellations
Orders can be canceled anytime before they ship for a full refund. If your order has already been dispatched, please refer to our Return Policy for next steps.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us right away. Be sure to inspect your delivery upon receipt. We’ll quickly assess the situation and provide a resolution—whether that means a replacement, refund, or return shipping at no cost to you.

Refunds & Returns Policy
At The Backyard Bliss, your satisfaction is our priority. If something isn’t quite right, we’ve made it simple to request a return or refund. Here’s how it works:

1. Return Window
You can return pool heat pumps and robotic cleaners within 30 days of your purchase date.

Please note that our outdoor fountains and showers are custom-made to order and are not eligible for returns.

2. Return Shipping Costs
If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping.

If you're returning an item due to a change of mind, return shipping will be at your expense.

3. Items That Arrive Damaged or Not Working
If you receive a product that is broken or not functioning properly, please contact us within 48 hours. We’ll arrange for a free return, and once we’ve inspected the item, we’ll either send a replacement or issue a refund (including your original shipping cost, if applicable).

4. How Refunds Work
Once we receive your return and verify it meets the conditions above, we’ll issue a refund to your original payment method within 7 business days. Please note that your bank or credit card provider may take a few additional days to reflect the refund on your account.

If it’s been more than 10 business days and you haven’t seen your refund, contact us at support@thebackyardbliss.com and we’ll be happy to help.

5. Restocking Fees
In certain cases, a restocking fee may apply. If so, we’ll let you know upfront before processing your return.

Still Have Questions?
Our friendly Customer Support team is here to assist! Reach out to us anytime at support@thebackyardbliss.com and we’ll be happy to guide you through the process.